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Augusta problem

Posted: Tue Apr 11, 2017 1:12 pm
by Cestrian
I've got a problem with completing Rd 1 of this week's PGA 18. I have a tap-in on the 18th and after I hole the putt, I go through the usual screens and the round ends. However, my score doesn't show up on the scoreboard and when I go back to the Tournaments section, the Resume button is showing. I resume the round and I'm back with my tap-in. I've done this around half a dozen times and it's the same every time. I've tried reloading the programme, re-booting the computer bit nothing will clear the problem.

Anyone got any suggestions about how I can finish the round ?

Re: Augusta problem

Posted: Tue Apr 11, 2017 1:34 pm
by MiMiC
Hi David,

Can I check with you that you are playing at Pro and that the Pro player is set as your default?


Mike

MiMiC

Re: Augusta problem

Posted: Tue Apr 11, 2017 2:17 pm
by Cestrian
Yes and yes. I've played other tournament rounds today with no problem - Augusta's the onle course I've had trouble with

Re: Augusta problem

Posted: Tue Apr 11, 2017 2:43 pm
by MiMiC
Ok... That would confirm we have a problem with our database. We are working to resolve it, and thannkls for bringing it so swiftly to our attention.

I will let you know as soon as it is resolved, and of course any penalties incurred will be cancelled if they occur.


Mike

MiMiC

Re: Augusta problem

Posted: Tue Apr 11, 2017 2:55 pm
by MiMiC
Problems we were experiencing with our database have now been resolved.

Play is resumed.

If you were on the course and had experienced problems with the end of round, please resume your play and you should find the score is now recorded at the end.

Please report any issues you have with scorecards or inability to complete to me directly.


Apologies for the brief hold put on play.


Mike

MiMiC

PGLS Admin Team

Re: Augusta problem

Posted: Tue Apr 11, 2017 3:16 pm
by Cestrian
Thanks for sorting out so quickly