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PGA 18 score not submitted

Posted: Thu Jul 28, 2016 10:31 am
by OnyxCarp
L.S.,

After playing the 2nd round in the current PGA18 tourney (The Dunes Classic) the score was (twice) not recorded. I did recieve messages stating:

"You have attempted to play Round 2 of the PGA 18 tourney outside of its opening times. Therefore your score has not been counted." etc...

Afaik the tourney is still within its opening times. My round 1 was registered and as I am typing this message the tourney page announces that this particular tourney ends in 132+ hours. Am I playing in a (perfect) parallel world or how should I interpret this?

Thanks in advance for replying,

John (OnyxCarp)

Re: PGA 18 score not submitted

Posted: Thu Jul 28, 2016 12:12 pm
by MiMiC
John,

Our apologies. We will look for saved games for you and fix the issue.


Mike

MiMiC

Re: PGA 18 score not submitted

Posted: Thu Jul 28, 2016 12:28 pm
by Mwh65
Hi John,

This issue has been fixed. However we cannot retrieve where you got to in your round. Please try again.

Re: PGA 18 score not submitted

Posted: Sat Jul 30, 2016 4:06 pm
by OnyxCarp
Mark/Mike, all is in order - thank you - John

Re: PGA 18 score not submitted

Posted: Sun Jul 31, 2016 8:21 am
by MiMiC
Hi John,


Good to hear. Thanks for letting us know, and apologies again for the problems you encountered.

As a new method of playing the tours, despite our best efforts to avoid issues, some inevitably make themselves apparent as the events go 'live' and we immediately jump on those to get them sorted and ironed out so that the reasons for them are addressed and hopefully the issue never occurs again.

Thanks for your patience and understanding.


Mike